Happiness and care service
Timeless pieces deserve steady care. Every order includes benefits designed for ease and peace of mind. Orders arrive gift ready in a soft pouch and optional box. Dispatch is swift. Returns are simple. Care is clear. We are here when you need us.
When you choose a piece from Rabbit Forest Jewellery, you begin a quiet relationship with our studio. We look after the piece and the person who wears it, from first presentation to long term care.
Then you can list repairs, warranty, cleaning and gift options in a simple bullet style.
30 Day Happiness Guarantee
What’s Included
Exchange within 30 days of delivery
Complimentary defect assessment
Option for store credit to reorder quickly
How It Works
Locate your order number and take two clear photos of the item. Contact Client Care before posting the return.
Once approved, you will receive our return instructions and address. After safe arrival and inspection, your exchange will be processed.
Care Note for Pearls
Pearls are organic and delicate. Avoid direct contact with perfume, hairspray, and moisture. Store them separately in the provided pouch.
Master Craftsmanship Warranty
1-Year Complimentary Repair
We stand behind our craftsmanship. If a structural fault appears within 12 months of delivery, we will repair or replace it free of charge.
What’s Covered
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Clasp failure
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Broken solder joints
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Post or hook detaching from an earring body
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Setting loosening due to workmanship
To begin a claim, please contact Client Care before sending your piece. Our team will assess your request and confirm next steps.
Annual Luster Renewal
1-Year Complimentary Professional Cleaning Each Year.
Keep the glow. We offer one complimentary cleaning service per client account each year to keep your jewellery luminous.
What We Do
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Gentle clean suitable for pearls and surface
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Steam cleaning for non-pearl components where appropriate
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Hardware check and tightening
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Light surface polish where safe to do so
Quick FAQs
Can I return worn earrings within 30 days?
Only unworn earrings with seals intact can be returned unless faulty.
My vermeil/ gold plated looks dull after wear. Is that a fault?
No. Patina is natural. Your complimentary annual clean will restore its shine.
Do you service international clients?
Yes. We welcome clients worldwide. Customs duties and taxes may apply.
What if my parcel is lost on the way back to you?
Please use a tracked and insured courier service. Rabbit Forest Jewellery cannot accept liability for items lost before they reach us.
What if my repair request isn’t covered?
We will share photos and a quotation before any work begins.
Need Assistance?
Our Client Care team is ready to help with returns, repairs, or aftercare. Chat with us or Email us for personal assistance.
Terms of Service & Eligibility
Our policies are designed to offer assurance and fairness to both clients and our artisans.
Eligibility
Services apply only to the original purchaser with valid proof of purchase. Complimentary repair and cleaning are valid for one year from delivery. Each client account is entitled to one complimentary cleaning per calendar year.
Returns & Exchange
Items must be returned in original condition with packaging. Earrings must be unworn for hygiene reasons. Bespoke, engraved, or final-sale pieces are excluded unless faulty. Refunds are issued after inspection to the original payment method. Shipping and delivery costs are the client’s responsibility. Rabbit Forest Jewellery is not liable for any item lost or damaged in transit before it reaches us. We strongly recommend using a tracked and insured courier service. International returns are welcome. Customs duties and taxes are the client’s responsibility.
Repairs & Servicing
Complimentary repairs cover only structural faults caused by workmanship. Clients must obtain written approval before sending any piece for service. Items sent without approval or adequate insurance travel at the client’s own risk. Unauthorised repairs or alterations void all complimentary services. Typical repair time is 7–14 business days once received. Clients cover both inbound and outbound shipping costs. If a confirmed manufacturing fault is found, Rabbit Forest Jewellery will cover return delivery after repair.
Cleaning Service
One complimentary cleaning per client per calendar year. Clients cover both inbound and outbound delivery costs. Additional items or replating may be arranged at a preferred client rate.
Not Covered
Normal wear or surface marks. Natural plating fade. Damage from impact, chemicals, moisture, or improper storage. Unauthorised repairs, resizing, or modifications. Stretching or breakage due to over-tension. Loss, theft, or accidental damage. Items lost or damaged in transit to or from our atelier. Heavy refinishing or replating requests. We treat every claim with fairness and transparency. For non-covered services, we provide a clear quotation before any work begins — no hidden costs, no surprises.
