Shipping Policy

 

• Domestic (UK) Shipping: We offer FREE standard shipping on all UK orders via Royal Mail Tracked 48. This service typically delivers in 2–4 working days and includes end-to-end tracking. If you need your order sooner, we also offer an Express Next-Day Delivery option (e.g. Royal Mail Tracked 24 or similar) for an additional £5, which aims to deliver by the next working day. All local deliveries in the UK qualify for free standard shipping, with any applicable shipping upgrades and costs clearly presented at checkout.

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• International Shipping: For international orders, we use Royal Mail International Tracked service. The flat rate is £12 for orders under £79. Orders of £79 or more qualify for FREE International shipping. Shipping costs for your country will be calculated at checkout based on your order value and shipping method. Delivery times for international shipments vary by destination (usually 5–14 working days, but can be longer depending on local customs and postal services). Please note that customers are responsible for any import duties or taxes that may apply in their destination country.

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• Order Processing Time: We aim to dispatch all orders within 1–3 working days (Monday–Friday, excluding holidays). This processing time is the handling period to prepare your order for shipment. Once dispatched, delivery times as mentioned above will apply. If we experience any significant delay beyond 3 working days (for example, due to stock issues or peak season), we will notify you via email.

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• Tracking & Confirmation: All shipments include a unique tracking number. You will receive a shipping confirmation email with your tracking details as soon as your order is dispatched. This allows you to follow your parcel’s journey until it arrives. We are committed to providing tracked delivery for peace of mind on all orders, domestic and international.

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• Delivery Details: Please ensure that the shipping address you provide is correct and complete. We cannot be responsible for delays or missed deliveries due to incorrect addresses. Working days exclude weekends and bank holidays, so if you place an order late on Friday or over the weekend, it will be processed on the next working day. If your order hasn’t arrived within the expected timeframe, feel free to contact our support team so we can assist in tracking it down.

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By clearly outlining our shipping costs, methods, and delivery timelines for each region, we set the right expectations and minimize any surprises for our customers. We believe transparency in shipping helps you shop with confidence.

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Returns & Refunds

We understand that sometimes you may need to return or exchange a product. Our returns policy is designed to be customer-friendly while also fair to our business. We have included all necessary information regarding returns, refunds, and order cancellations to comply with regulations and keep you informed.

 

• Return Window (Change of Mind): If you change your mind about a purchase, you have 30 days from the date of delivery to initiate a return for a refund or exchange. (This generously exceeds the 14-day minimum right of cancellation for online purchases under UK law, giving you extra peace of mind.) After 30 days have passed since you received the item, unfortunately we cannot guarantee a refund or exchange for a non-faulty product.

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• Eligibility Conditions: To be eligible for a return, the item must be in original condition – unused, unworn, and in the same condition that you received it. Please return items with all original packaging and any tags or labels still attached. You’ll also need to provide proof of purchase (your order number or receipt) so we can locate the order in our system. Only regular-priced items are eligible for refund – sale or clearance items cannot be refunded in most cases (unless they arrived damaged or faulty). Certain products may be excluded from returns for hygiene or safety reasons (for example, intimate apparel, or custom-made items); any such final sale items will be clearly identified on the product page. If you have any questions about whether an item is returnable, please contact us.

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• Return Process: To initiate a return, please contact our customer support through our Contact Us page or at Info@RabbitForestJewellery.co.uk. Provide your order number and the reason for the return. Our team will respond with return instructions, including the address to send your item back. Do not send your purchase back to us without receiving our return authorization and instructions first. This helps us track your return and process it more efficiently. When shipping your return, we recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee we will receive your returned item and are not liable for returns lost in transit.

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• Refunds: Once your return is received at our returns address, we will inspect the item and notify you via email that we have received your returned item. We will also let you know if the refund is approved or if there are any issues (for example, the item returned was not in acceptable condition). If your return is approved, we will process the refund to your original method of payment. Refunds are typically issued within a few days of approval. Please note that it may take some time (usually 5–10 business days) for the refunded amount to reflect on your credit card or bank statement, depending on your payment provider. We will refund the cost of the item(s) and any standard shipping charge you originally paid (if applicable and if the entire order is returned within 14 days of delivery, in accordance with UK distance selling regulations). Upgraded shipping fees (e.g. Next-Day £5) are not refunded for voluntary returns.

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• Return Shipping Costs: If you are returning an item due to a change of mind or an unwanted gift, you are responsible for the return shipping costs. We do not offer free returns for discretionary returns at this time. We recommend using an economical, trackable shipping method for your return. Original shipping costs are non-refundable in cases of buyer’s remorse (if you paid for an expedited shipping option, that will not be reimbursed when you return the product). If the return is due to an error on our part or a defective/damaged product, we will of course cover the return shipping cost or provide you with a prepaid return label, and you will receive a full refund including any shipping fees you originally paid.

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• Exchanges: If you wish to exchange an item for a different size, colour, or variant, or you received a defective item and need a replacement of the same item, please contact us to arrange an exchange. In many cases, the fastest way to get the item you want is to initiate a return for a refund and place a new order for the desired item. However, we can also process direct exchanges for the same item (subject to stock availability). We only replace/exchange items that are defective or damaged, or when you need a different size of the same product, and only if we have the requested item in stock. We will instruct you on returning the original item, and once the return is received and inspected, we will ship out the replacement item for you. No additional shipping fee will be charged for sending out an exchange replacement for a defective product or size exchange (within reasonable limits).

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• Damaged or Incorrect Items: If you receive an item that is faulty, damaged, or not as described, please notify us as soon as possible (ideally within 7 days of delivery). Contact our support with your order number, details of the issue, and if possible, a photo of the damage/defect. We will work with you to correct the issue promptly. In cases of confirmed defects or mistakes on our end, you are entitled to a remedy. If the problem is reported within 30 days of delivery, you have the right to a full refund or a replacement according to UK consumer law for faulty goods. We will cover all costs to rectify such issues. After 30 days, for faults that develop within 6 months, we will offer a repair or replacement in line with consumer rights. Our goal is to ensure you are satisfied with your purchase, so please don’t hesitate to reach out if there’s an issue.

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• Contact Us: For any questions or assistance regarding our Shipping & Returns policy, you can reach our customer service at Info@RabbitForestJewellery.co.uk. We’re here to help and want to make sure you have a positive experience with us, before and after your purchase.