Refund policy

STORE POLICY

Returns and Refunds

Rabbit Forest Jewellery

We want you to shop with confidence. You may return eligible products within 14 days of receiving your order. To be eligible for a return or refund, items must meet the following conditions:

Return Window: Initiate the return within 14 days from the day you received the item (as confirmed by delivery tracking). We cannot accept returns or refund requests beyond this period.

Original Condition: Items must be unused, unworn, and in their original condition, with all original tags and packaging intact. Products that show any signs of wear, use, or alteration (e.g. removed tags, damaged packaging) will not qualify for a return.

Proof of Purchase: A valid proof of purchase (such as the order number, receipt, or packing slip) is required for all returns.

Return Shipping: Refunds: Customers are responsible for all return shipping costs. We do not provide prepaid return labels. We will refund the full product price and the cost of standard outbound shipping. Original shipping fees for expedited or express services are non-refundable. (If your order shipped for free, no outbound shipping cost will be refunded beyond the product price.)

Inspection: Returned items are subject to inspection upon arrival. We reserve the right to refuse returns that do not meet the above criteria.

If your return meets all the conditions, we will issue a refund to your original payment method once we receive and inspect the item. Please allow 5–7 business days for the refund to appear on your account.

How to Initiate a Return For eligible items, please follow these steps:

Contact Us: Email our customer support at Info@RabbitForestJewellery.co.uk (or use our Contact Us form) within the 14-day return window. Please include your order number, the item(s) you wish to return, and the reason for return.
Return Authorization – Our team will respond with a Return Authorisation (RA) number and return instructions if your item is eligible.

Pack and Ship: Securely pack the item in its original packaging. Include all components, certificates, and freebies that came with the product. Write your RA number on the outside of the package or include it inside. Ship using a tracked, insured service (recommended for your protection).

Return Shipping Costs: You are responsible for paying the return shipping fee (unless the return is due to a damaged/defective product or an error on our part).
Confirmation & Refund – Once we receive your returned item and it meets all conditions, we will process your refund to your original payment method and notify you via email.

International Returns: We gladly accept returns from both domestic and international customers, provided they meet the same 14-day timeframe and conditions:

Return Timeline: International customers also have 14 days from receipt of goods to initiate a return.

Shipping Customs: Customers are responsible for return shipping costs on international returns. When sending an international return, please clearly mark the package as “RETURNED GOODS – VALUE FOR CUSTOMS PURPOSES ONLY” on any customs forms to avoid import duties or customs fees. We are not responsible for customs fees on returned items.

Currency & Refunds: Refunds for international orders will be issued in the original payment currency. Due to exchange rate fluctuations, the exact amount you receive in your local currency may vary slightly.

Extended Transit Times: As long as you have requested the return authorisation within 14 days of delivery, we will allow reasonable time for the item to reach us. We recommend using a trackable, insured service.

Damaged or Defective Items: Your satisfaction is our priority. If you received an item that is damaged, defective, or incorrect, we will correct the issue as follows:

Contact Us Promptly: Please notify us within 7 days of receiving a damaged or defective product. Send our support team an email at Info@RabbitForestJewellery.co.uk with your order details, a description of the issue, and (if possible) photos of the damage/defect.

Replacement or Refund: For verified cases of manufacturing defects, transit damage, or errors on our part, we will offer a free replacement (or full refund if unavailable). We will cover both the return shipping of the faulty item and the outbound shipping of the replacement.

No Extra Charges: There will be no additional shipping or restocking fees for replacing defective or incorrect items.

Exceptions: This policy applies only to issues that are clearly the result of manufacturing errors, damage in transit, or a mistake on our part. It does not cover damage caused by misuse, improper care, accidents, or normal wear-and-tear after use.

Additional Terms Conditions

Exchanges: We do not offer direct product exchanges apart from defective item replacements. If you wish to exchange an item for a different size or variant, please process a return for a refund and place a new order.

Refused Delivery: If a delivery is refused by the recipient or is unclaimed and returned to us, it may be treated as a returned order. Any associated return shipping costs charged to us by the carrier will be deducted from your refund.

Policy Abuse: We reserve the right to deny returns or refunds (and future orders) if we detect policy abuse or fraud.

Policy Changes: We reserve the right to modify this Store Policy at any time. Any changes will be posted on this page. Policies in effect at the time of your purchase will generally apply to that order.

Global Note: Our policy meets the minimum standards required by UK and EU law. In other countries, local consumer laws may provide additional rights.

Contact Information: If you have any questions or need clarification about our Store Policy, please contact us at Info@RabbitForestJewellery.co.uk. We typically reply within 24 hours.

By making a purchase with us, you acknowledge that you have read and agree to this Store Policy.

Last updated: April 2026